Terms & Conditions

Bookings and quotes

A quote given through our form, over the phone, or via WhatsApp is based on the details you provide about your property and the service required. If the property differs materially from what was described once our team arrives, the price may be revised and agreed with you before work begins.

Access and preparation

You're responsible for providing reasonable access to the property at the agreed time. If our team can't gain access and hasn't been told in advance, a missed-visit charge may apply.

Cancellations

We ask for as much notice as possible if you need to cancel or move a booking. Late cancellation (inside 24 hours of the visit) may be subject to a charge, since that slot could otherwise have gone to another customer.

Our guarantee

Free re-clean if you're not happy If you're not satisfied with an area of the clean, let us know within a reasonable time of the visit and we'll arrange to put it right at no extra charge.

Insurance

Every visit is covered by £2 million of public liability insurance. If something is genuinely damaged by our team during a visit, tell us as soon as possible so we can look into it.

Payment

Payment terms are confirmed with you at the point of booking, alongside your fixed price. We don't take payment through this website. All quotes and bookings are agreed directly with our team.

Response times

We aim to reply to enquiries within 30 minutes during our operating hours (Mon-Sun, 7am-8pm). This is our target, not a contractual guarantee of a specific response time.

Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your booking applies to that booking.

Contact

Questions about these terms can be sent to info@sweepawaycleaningcompany.co.uk or by calling 0333 054 0894.